Terms of Service
Quotes & Requests for Services: CS Analytical will issue a formal quote for the type of service requested based upon the type of sample and the associated testing required. It is the client’s responsibility to ensure that the testing requested meets the regulatory requirements for that sample type. The quote will define specific testing and or services to be performed, cost for the testing services requested, amount of sample required for completion of the test request and the expected date / timelines that a report of analysis will be issued. Advisory service programs that do not include sample testing will be outlined in a formal statement of work to be submitted in conjunction with a formal quote. All quotations for service will be generated and provided to the client in an electronic format.
Purchase Orders: A client must submit a purchase order prior to or in conjunction with submission of samples. Samples received at CS Analytical that do not have an assigned Purchase Order will not be processed into the CS Analytical Sample Intake System. The Purchase Order must include a reference to the CS Analytical issued quote for service
Sample Submission: The client must complete a CS Analytical Sample Submission Form (SSF) prior to or in conjunction with submission of samples. The SSF must reference the CS Analytical issued quote and the client issued purchase order. Client is responsible for ensuring that all testing requested on the SSF reflects the specific testing requested and required for that sample. All sample submission forms will be generated and provided to the client in an electronic format. Client must complete the SSF online and submit to CS Analytical electronically BUT must also print a hardcopy of the SSF to be included with the sample shipment
Sample Shipment: CS Analytical has no responsibility for the shipment of samples to the laboratory. The client will assume all costs related to shipment fees and delivery inclusive of any custom clearance fees.
Associated Shipment Fees: Any shipments coordinated, prepared, or organized specific to a client sample or at the request of client must be direct billed to the client shipment account (FEDEX, UPS, DHL). Client must provide CS Analytical with the client shipment account number at the time of the shipment request.
Sample Retention: After the completion of testing, sample will be held in the laboratory for a period of 28 calendar days from date of report issue. If a client would like samples to be returned at the completion of testing, the client must indicate such at time of sample submission and must provide a shipment provider account number at time of sample submission.
Confidentiality: All worked performed at CS Analytical under its strict cCMP quality system is confidential and all employees are bound to formal CDA agreements signed at time of hire.
Data Retention: CS Analytical operates within a cGMP, 21 CFR Part 11 compliant fully electronic system for all data capture and retention. All raw data will be stored electronically on company secured and backed-up storage servers for a period of 5 years from date of report issue.
OOS Investigation Fees: CS Analytical does not impose additional fees for Out of Specification (OOS) investigations. Fees may apply if additional testing outside of the OOS investigation is requested. In such cases, CS Analytical would provide a formal quote for the requested services prior to additional testing being performed.
Payment Terms: For routine testing, an electronic invoice will be submitted on the day the report of analysis is sent to the client. For large dollar volume testing programs and long-term projects, a down payment and defined milestone payments may be required. In such cases, a payment schedule will be included as part of the CS Analytical issued quote. All payments must be in US Dollars and terms are net 30 days from date of invoice. For first time clients and non-USA based clients, prepayment may be required. Electronic payments to include ACH and Wires are preferred over paper checks. The client will assume all costs associated with the collection of past due payments inclusive of legal fees if required. CS Analytical retains the right to refuse additional work if payments are not current.
Credit Card Payments: CS Analytical accepts all major credits for payment. For any credit payment submitted there will be a 3.5% credit card processing fee applied to the total amount being paid.