Effective Date: 5/17/2023
Quotes & Requests for Services: CS Analytical will issue a formal quote for specific services requested on the sample(s) being submitted by the client. It is the client’s responsibility to ensure that the testing requested meets relevant internal or regulatory requirements. The quote will define specific testing or services to be performed, cost for services requested, the quantity of sample(s) required, and the expected turnaround time for completion. In certain circumstances, a statement of work (SoW) may be drafted to define study details more clearly and attached to the quote. All quotations for service will be generated and provided to the client for acceptance in an electronic format.
Sample Submission: Upon quote acceptance, the client will receive an electronic CS Analytical Sample Submission Form (SSF) for completion prior to or in conjunction with submission of samples. The SSF will include all testing and samples as outlined in the quote, with fields for client-provided information such sample IDs, hazard information, tracking numbers, payment information, and options for sample retention and final disposition. Client must submit the SSF to CS Analytical electronically. A printed hardcopy of the SSF should be included with the sample shipment.
Sample Shipment: CS Analytical has no responsibility for the shipment of samples to the laboratory. The client will assume all costs related to shipment fees and delivery, inclusive of any custom clearance fees. All shipments should be sent to:
Attn: Sample Intake
38 Industrial West
Clifton, NJ 07012 USA
Associated Shipment Fees: Unless otherwise specified in a quote or SoW, any shipments coordinated, prepared, or sent specific to a client sample or request must be directly billed to a client courier account (FEDEX, UPS, DHL), which the client must provide at the time of shipment request.
Sample Retention and Final Disposition: At the time of sample submission, clients have the choice between disposal of samples by CSA or return of the samples upon completion of testing. When CSA disposal is chosen, samples will be held in the laboratory for a period of 30 calendar days from date of report or CoA issuance prior to disposal. If samples require hazardous waste disposal, the client is responsible for associated fees through a CSA-approved supplier. If a client would like samples to be returned at the completion of testing, the client must indicate such on the SSF and provide a courier account number at time of sample submission. Sample returns are not subject to the 30 day hold period.
Confidentiality: All worked performed at CS Analytical under its strict cGMP quality system is confidential and all employees are bound to formal CDA/ NDA agreements signed at time of hire.
Data Retention: CS Analytical operates within a cGMP, 21 CFR Part 11 compliant electronic system for all data capture and retention. All raw data will be stored electronically on company secured and backed-up storage servers for a minimum period of 5 years from date of report issue.
OOS Investigation Fees: CS Analytical does not impose additional fees for initial Out of Specification (OOS) investigations for confirming results and ruling out laboratory error. Fees may apply if additional investigative work is requested after the initial investigation is closed. In such cases, CS Analytical shall provide a separate quotation for additional work requested. Invoices for projects subject to an OOS investigation will be issued when all originally requested laboratory testing and the initial investigation is complete. This invoice may be issued prior to the conclusion of any client-requested OOS investigation review or requirements or release of the final report.
All payments must be in US Dollars and for the full amount invoiced. CS Analytical is not responsible for international tax or customs fees of international clients. Payment terms are net 30 days from date of invoice. The client will assume all costs associated with the collection of past due payments inclusive of legal fees if required. CS Analytical retains the right to refuse additional work if payments are not current.
Acceptable forms of payment include check, ACH, wire transfer, and credit card. Electronic forms of payment such as ACH and wire transfer are preferred over paper checks. Unless paying with a credit card, a client-provided purchase order (PO) is required at the time of sample submission.
For new clients without prior credit history with CSA, Credit Card Payment is the preferred payment method – and CSA will grant clients a 5% discount for pre-payment with a credit card. Invoices must be paid in full prior to release of the final report. New Client Credit issued will not exceed $5,000 USD for work performed.
For clients that have established and approved credit with CSA, Laboratory Testing Fees under $10,000 USD will be invoiced electronically at the time of final report / CoA issuance.
For test programs that are $10,000 USD or more, a 50% down payment invoice will be issued at time of formal quote acceptance by the client and receipt of the SSF and client issued PO by CSA. Down payment invoices must be paid in full prior to purchase of any instrumentation, change parts, or supplies required to complete testing as quoted. The final 50% invoice will be issued on the date of report issuance, not inclusive of client review time.